A few weeks ago, I saw a nice reminder on Reddit that if a Microsoft 365 service breaks down long enough, customers are entitled to a credit, what they paid for that service or other services concerned. That’s the SLA for the Microsoft Teams service (and the typical SLA for other Office 365 services), but what about the Microsoft Teams API’s It would be the same right. Microsoft Teams SLA is documented in the Microsoft Online Services Level Agreement. Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support. The Service level agreement offers service credits if Microsoft falls below its SLA. If you’re outside the United States, see the global support phone numbers. If you're an admin on the account, call (800) 865-9408 (toll-free, US only). Technical support is provided in English 24 hours a day, 7 days a week.Īdmins, have your account details ready when you call. Office 365 Support Service Level Agreement. If you're in the admin center, select Support > New service request. The expected wait time is indicated in the Contact support pane.īilling support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. 3 What is a Service Level Agreement (SLA) An SLA is a legally binding commitment to achieve a specific level of service.
#OFFICE 365 SUPPORT SLA PROFESSIONAL#
Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. Administrator Support for Office 365, End-user Helpdesk for Office 365, Office 365 Workshop, Office 365 Kick Start and Professional Services.If the results don't help, at the bottom, select Contact Support.If you get a dropdown list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the lower-right side of the page, select Help & support.For more information, see Who has admin permissions in my business? If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. We'll help you find a solution or connect you to technical support.
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